Tech Support

The App has trouble connecting to my RELYNC, what should I do?

You should check that your bluetooth is on, and scanning for nearby devices. Turn your RELYNC on and allow your phone to find it. Some phones may need you to search again after turning on your scooter. You will see RELYNC R1 appear, tap to connect. If you need further support you can can message our support team via

I accidentally put my battery in upside down, now it’s stuck. How do I retrieve it?

If it is difficult to visit a service center, there is a quick solution. With your RELYNC folded in suitcase mode. Slowly tip upside down backwards, rock the scooter until the battery slides out. Gently lift the scooter and then return to the upright position.

The display has been flashing and I am not sure what the problem is?

The dashboard will flash when there is an internal error, please return to the store you bought the RELYNC from to reinstall or update the firmware. If you like you can email for instructions how to install yourself.